Rixos Premium Saadiyat Island

6 / 10

The facilities were very poor there was nothing to do at hotel complex no evening entertainment. Service was very very poor hardly any staff spoke English. During dinner service waiters did not come round often to offer drinks with meal. Main buffet restaurant same food choices most evenings no butter portions instead a heap of butter scooped in to a bowl for everyone to help themselves was so un hygienic. Sun loungers round pool towels left on all day nobody lying on them you could not get beds even though a sign was displayed saying will be removed after 45 minutes this did not happen. Pool Bar was very badly manned they were under staffed drinks not cold enough we was also charged 100 dihram for room tax when checked out we were not told about this. When ordered drinks did not bring light snacks round I.e crisp nuts had to ask was definitely not 5 star service would not go back again