Donnington Valley Hotel & Spa

10 / 10

Fantastic hotel, one of the best we have stayed in. Rooms were comfortable and clean. All in all the hotel was very good. Staff were generally polite and helpful, however the restaurant staff were less so. Although we pre ordered our food several days in advance, the staff had difficulty deciphering who had ordered what. I believe the whole process, from the request to order before the stay, to the waiting on table could do with a looking at. I must say though, in their defence, not all the problems were of the staffs making. Some of our group did not help the situation by not remembering what they had ordered. A simple place setting with the choices on would have helped.

10 / 10

Everything clean and tidy... All staff friendly.. Resturant and food brilliant.. Bar prices a bit over the top but thats expected. but we will return next year

8 / 10

We had a comfortable time at the hotel

8 / 10

Excellent rooms, good size bathroom and fantastic strength shower. Coffee facilities with fridge and fresh milk and cold water!! free Wi-fi throughout the hotel and very easy to connect. Staff helpful and knowledgable. Restaurant goods with a decent choice of menu.

10 / 10

10 / 10

Great value for money.

8 / 10

I found the hotel to be in good order through out, with staff all ways able to help if needed. Bar was fine all though found price of the the beer a little on the high side. Food in the restaurant was ok if you had a problem the staff would do the best to try and sort it out. Breakfast was buffet and we found their was plenty of choices to choose from. So in all very good and worth the money.

10 / 10

All members of staff were very friendly, cooperative and efficient. The food was good and the roms and facilities were excellent.

10 / 10

Quality hotel

10 / 10

Harry we thoroughly enjoyed our stay it was hard to believe we only spent one night there we felt really refreshed Whilst the golf course is not the greatest ever played it was very well maintained and a good test of golf The hotel was extremely comfortable the dining room was a big surprise we ate very well and their chef is a real talent The wine list is extraordinary Would definitely go back!!!

10 / 10

The hotel staff were extremely professional, helpful and friendly. The food was good and the facilities just right. There is a short distance between the hotel and the golf club that requires the use of a car.

8 / 10

As on previous trips excellent facilities and staff, only downside on arrival I was told each of my party was being charged an outstanding balance on there stay, luckily I had the confirmation payment email from you so resolved but shouldn't have occurred in the first place.

10 / 10

From the moment we arrived the service received by the hotel staff was brilliant. Food was great, spa was relaxing and the overall welcome was superb. The only negative was the cost of the drinks.

6 / 10

Left this hotel after a surprise birthday trip for my husband feeling rather disappointed to be honest. Overall the hotel seemed rather run down and customer care wasn’t a priority. After arriving we for a drink in the bar and it took them over 30 mintutes to finall get my drink after we had finished our lunch and my husband had also finished his drink, they then realised they didn’t have the ingredients to make the cocktail I had ordered so was brought out something different. We then went to the spa but was never told by anyone we would need our robes and slippers from our room so had to go back and get them. Once signed in we went into the changing rooms where we then realised we were never given a locker key, so went back out and asked and was given attitude by the receptionist that we needed a locker key and we should have known this apparently. The pool was over crowded and didn’t get a sun lounger as people had left their towels on them. Children were also allowed to use the pool so didn’t make this very relaxing. Facilities were average. Booked in for a Discovery facial for both of us, being a salon owner myself I know what to expect had had many spa treatemnts before. The facial was very rushed and not much care taken at all. Certainly not worth the money. Had a three course dinner in the restaurant that evening, was very nice but not a huge variety to choose from. Bedroom was fine and bed was comfortable but was worked up at 8am with a leaf blower outside our room. Breakfast was a buffet, was nice and plenty to choose from. Overall I wouldn’t recommend or stay at this hotel again.

10 / 10

Hotel was the best we have stayed at. It had everything you need and was spotless. Food was realy good with good choices. Staff very friendly. We had one issue which after seeing the manager next morning was rectified. Golf course brilliant and we will be back again next year.